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General Instruction

Please visit Payment and follow the instructions for adding funds to your Global Reach Mobile Recharge account

Check the status of the transaction on the Reports page sing either of the following: sender number, recipient number, or Transaction ID. The report will let you know if the final status of the transaction is successful (in this case, status equals to 0) or failed.

In the case that your customer still claim that the recharge was not received, do not hesitate to contact us for further investigation with the operator.

Please contact your Account Manager to add, change or remove Users to your Account

The promotion is not confirmed by SMS and has to be verified with the operator directly as this balance is from the operator's side. If you have any concerns about the final amount, it is suggested to contact the operator's customer service to confirm the promotion and check the recharge with the date/time of transaction and recipient number as reference. If you have any concerns about the final amount, it is suggested to contact the operator's customer service to confirm the promotion and check the recharge with the date/time of transaction and recipient number as reference.

Several reasons may lead to the refusal of the transaction, even if the destination number was previously successfully recharged.

We first advise in those cases to first retry after a few moments as the destination operator might currently be facing a service outage (error code 214 / 215) or temporary traffic limitations from the operator (error code 207).

In the case that the issue persists, it can mean that the destination account is no longer valid for recharges from the operator's end. Non active Barred from refill Expired Transferred to a non prepaid plan

We suggest in this case that the end user to contact the operator customer service to look into their account's status.

Our flexible CSV import tools allows you quickly process upto 1000 mobile recharge transaactions. The minimum that is needed for the file is a list of internationally formatted destination numbers. You can download an example file here. But, if you already know all the transaction details you can import a fully completed CSV. You can download an example of this file here But, if you already know all the transaction details you can import a fully completed CSV. You can download an example of this file here