Stayed within hours agreed to in interview. This is my 2nd review. They really try to take care of the employee and offer opportunties for advancement and training. Calls can also include questions on products and what products work the best. I called Customer service on Friday, and they were so busy that they could not answer my call. The pricing was very reasonable and vitamins were as advertised. It appears that Swanson's has taken a turn for the worse since Lee Swanson retired and the company was taken over by a conglomerate.My issues pretty much fall inline with many of the reviews before me.Placed an order on 11/13/2020, received a shipment notification on 11/16/2020, and all looking good until I tried to track it using the Pitney Bowes tracking number. You can call Swanson Health Products at (800) 254-1885 toll free number, write an email, fill out a contact form on their website www.swansonvitamins.com, or write a letter to P.O. Fair amount of pressure to keep calls under 2 minutes. It helps them decide if a product would be a good fit for them. They said they'd ship a replacement and I'd get it in a few days. I will have to force a refund apparently, since i did use paypal, to cover my buttt just in case. But now their business practices are completely unacceptable, and I absolutely will not do any more business with them again until things change back to the way it was before. Since 1969, weâve offered vitamins and supplements backed by pure and effective ingredients. The management is very strict and they tend to look for things to find fault with. I currently work with Swansonâs and I love everyone here, from the ground level employees all the way to management. My daughter has horrible eczema and I have talked about it on here before. I had been a long-time Swanson customer. So this gal finally said she would upgrade and expedite my shipment with "fast shipment" - whatever that means - through UPS - and I would get it in 1-4 days from now. My order doesn't contain anything they say will prevent it. Don't get me wrong. Ask a question about working or interviewing at Swanson Health Products. Immediate management has done the job themselves, so they clearly understand what it's like, know what you can and can't do and treat everyone with dignity. Rate based on the products and service not nonsense. Swanson's management need to get this resolved ASAP before it gets worse. Excellent products on reasonable prices !!! We carry everything from organic & natural groceries, a large array of supplements, natural beauty products, eco-friendly home goods, healthâ¦ This is customer service? Think we will be looking for another company after being a customer for years. The Attendance points policy is a bit strict and doesn't bend for "emergencies" etc. For years, I was a loyal Swanson customer.Now I just need to get the in-stock items ordered on 11/06 and supposedly shipped on 11/10 (impossible to know for sure) - and forget Swanson.The same situation as in the previous review.Many thanks to previous reviewers: I know I shouldn't waste more time emailing or calling Swanson.It’s such a shame!They used to be good. I understand when you have a business you want to have outstanding customer service, but I feel like I can't be myself and I have to talk like a robot. Called and finally talked to Swanson......no big deal.....order on its way. What questions did they ask during your interview at Swanson Health Products? Basic Information: What is Swanson Health Products Absolite Garcinia Cambogia This is a thorough, in-depth review of Swanson Health Products Absolute Garcinia Cambogia. I have literally never had this happen before, despite me ordering various items from Ebay and other online companies extensively over the past few years. Swanson Health products are all about fitness and well-being of the population. All the bad reviews seem to be from people that had problems with shipping to other countries and NOT the products themselves. I'm thinking of quitting because I feel as if they don't trust their employees and all they care about is making sales. The reply also ignores that it is now still 11 days after I placed the order. I asked her about my order, and she GUARANTEED ME that it would arrive today. Up until now, they had been great. It said ALL were shipped. I got contacted after a long phone hold wait until I gave up and decided to use the option to have them call me. A free inside look at company reviews and salaries posted anonymously by employees. Our community is ready to answer. They are pretty good. Swanson Health Products ranks 108 of 684 in Pharmacy category. Honestly, the Chicago office is a train wreck. They would ship through USPS, UPS, or FedEx, and I could track my shipments. Swanson has the best variety and product I have found for the price. The shipping company Swanson uses, Newgistics, has thousands of complaints and lawsuits against them, 56K claimed losses from customers. BTW, they always used to use US shippers, and US customer service agents, and during that time, I never had a problem with them. I called after 10 days, when I saw on the tracking that the order had reached the next town over from me 5 days prior. Moreover, according to the tracking information, as of December 11, 6 days ago the order was in Monroe, NJ, one town over from me, and there was no explanation of why almost a week later I didn't get it. They make us read a paragraph to add another $15 to order for a deal and this takes more time on the call. What?Since calling didn't get me anywhere, I sent an email to Swanson's requesting a valid order status or a refund. Weâve been developing targeted nutritional formulas, and growing the Swanson family since 1969, to share the best possible health and value â¦ The calls are already backed up so bad it's rude to put customers on hold for an hour. Very flexible with school schedules. Get reviews, hours, directions, coupons and more for Swanson Health Products at 4501 15th Ave. S. Suite 101, Fargo, ND 58103. I’ve waited over 6 weeks for a package.Please do not bother buying from them. Easy job. No response. Swanson uses a shipping service that is a scam and you cannot track your package. As others have mentioned, Email is a dead end as I have yet to hear a reply.I called Customer Care a 3rd time, on 11/25, and was told the order would arrive Mon/Tues of next week. it took me a long time to wash it off of them all! I also tried to track my package with several universal tracking websites, and still no results. 63 Swanson Health Products reviews. Read 1 more review about Swanson Health Products Europe Only the latest review will count in the company's TrustScore Nina 1 review. Saw their ranking and was shocked bc they've been great to me. Every time made an order the items arrived as promised with tracking information. My disappointment with Swanson has further deteriorated today from my report of 6 days ago about my order # 78661550 . Eventually they agreed. I do note that a number of the people posting negative reviews about Swanson have not posted any other reviews here. When I got hired within the first month I had some unexpected things happen and I had to renegotiate my schedule 3 times. Been waiting literally months for my order. They resolved the problem by 2 which was really the post office problem. The managers don't have a clue how to run an e-commerce business. that is utter mindless incompetence on thier part. The management is respectful, nice, and says I treat people how I want to be treated. health insurance, occasional free products. Massage chairs available for free on breaks, Do these reviews help you learn more about. Turns out this gal was from the Philippines. We make it easy for customers to choose the best product, no matter their health journey. Yes, there is the occasional negative review posted on their website to make things look legit, but none of mine were ever posted. I will now have to report them to my state consumer affairs division. I did not. Many wonderful people. I still should have had my order by now. The most enjoyable part of the job was helping the customer and making the customer happy by the end of call. Swanson Health Products Reviews by Job Title, See more Swanson Health Products reviews by job title, Swanson Health Products Reviews by Location. At first they didn't want to do that. Overall loved my time there. Also, new warnings, recalls, side effects, clinical uses, and dosage. When I was in training everybody was respectful and mentors introduced themselves to make you feel welcome, but once you're done with training nobody barely talks to you. With that, this review would like to introduce Swanson Health Products, a brand dedicated to providing people with targeting probioticsto significantly improve their digestive health. Specialties: Swanson Health retail has what you need to achieve your health and wellness goals. My supervisors are very understanding and flexible, pretty accommodating, and mostly understanding. They had held my order for 4 business days, claiming that one item was in a different warehouse. Productive and learned something different each day, If you like constant surveillance, this job is for you. Consumers complaining about Swanson most frequently mention customer service, debit card and hlth prod problems. Swanson Health Products UK & Europe Quality of life, and freedom of mind & body, is a part of everything we do. Reviews of Swanson products including quality ratings and comparisons by ConsumerLab.com which tests and reviews vitamins, supplements, nutrition, and heath products. Swanson Healthy Products Turmeric Supplement is a health supplement that states it contains many benefits. 93 reviews of Swanson Health Retail Store "Not as extensive as Tochi, but still pretty good. I ordered on 11-13-2020, and it is now 11-23-2020, and still no sign of my shipment. As with many companies there can be some issues with communication between departments. What are the steâ¦. Box 2803, Fargo, â¦ (BIG red flag there) So, despite the warning, I tried to track it. In the past when 1 or more items in an order can't be shipped out Swanson has shipped part of the order. Wow, I'm stuck in a Bill Murray movie.This puts it at 17-18 days after placing the order for in stock items. Self-sufficiency encouraged. The work isn't terribly hard once you get the hang of their system, Mozart. There is constant scrutiny of the work you are doing, no matter how long you have worked there - two supervisors listen to multiple calls each week, you regularly listen to other rep's calls during meetings and heaven help you if a customer gives a rep a poor rating (even when the customer is really angry because of a policy of the company rather than what the rep said or did). Cannot understand who cannot see that 3 bottles is far from 7 bottles! Find the best companies in Pharmacy category: Puritans Pride and Swanson Health Products, Puritans Pride vs iHerb, Swanson Health Products vs Bakers Best Health I ordered a dozen almond butter jars a couple days ago. I have used Swansonvitamins for a very long time now and have found their service and products very reliable. Swanson was my absolute favorite job. BUT I CAN'T PRESS THEM. Swanson Health Products uses quality Garcinia Cambogia extracts and contains a [â¦] Nobody seems to care. Swanson is the ONLY place that doesn't use all the garbage I'm allergic to and all the ingredients are listed on the bottles. Company can't seem to do anything right. Not replying to the multiple emails I’ve sent. The point is your system is messed up and Customer Service can't really help. Above all, any issues have been dealt with honesty and that is the main thing. Overall if you can play the game itâs a fun place to work but only if you make it into Jordanâs in club. Swanson has a consumer rating of 2.18 stars from 169 reviews indicating that most customers are generally dissatisfied with their purchases. The supplements work as they are intended to, and if you go on the website you can see actually consumer reviews. Production expectations extremely high. At least 2 different people will listen to random calls of yours each week, often taking points off for minor, subjective things like saying "um" or "uh-huh" a few "too many" times or not using a phrase deemed "empathetic enough" within roughly a second of a customer complaint. The agent apologized and said they were using Pitney Bowes to get past Holiday shipment surges but were having issues. I was promised I'd get the order by 9 p.m. that night. I will never buy from Swanson again. How many sick days do you get per year? The overall rating of the company is 1.8 and consumers are mostly dissatisfied. as it got under the caps.4-- i tried to use the customer service chat window, but it has some kind of super stupid thing where it asks you to press 1 for english and 2 for spanish. I was proud to say I work at SHP. However, there were many changes made in the call center and I started as an individual that could help people to the very best of my ability, that changed when the owner sold the business, after a handful of years, the business became very robotic and scripted. I was planning to retire from there in 20 years. Menu & Reservations Make Reservations . Swanson Health Products (SHP) is a natural health catalog and Internet marketing company headquartered in Fargo, North Dakota.The company sells natural health and wellness products, including health foods, dietary supplements such as vitamins, minerals, herbs, as well as natural personal care products direct to consumers through mail-order catalogs and an e-commerce website. Swanson Health Products has taken the guess work out of product research by posting user-generated content in the form of ratings and reviews. I don't know if this is a Pitney Bowes problem, a Swanson's problem, or both.Customer Care is in a position where they can't properly help customers. wow, that's beyond stupid and outrageous. Swanson is dedicated to helping our customers live healthier lives. They try to make you sign up for some other scammy service in order to pay. Does Swanson have re employment drug testing and is it on site or do they send you to go get drug teâ¦. Swanson Health Products Review 7:27 AM. i can NOT believe how clueless this company is. And the way they track your production is set up to fail you at raise time! But management has their favorites. They have lost this customer until they can prove their capable.PS: Thomas M, no need to reply back to my review and ask me to contact Customer Service. This weight loss supplement contains citrate lyase which helps keep the appetite in check and allows you to lose weight naturally. Search for other Vitamins & â¦ Ok, we'll see what happens.I called Customer Care a day latter, since there was no delivery, and was told to go pick it up at the Post Office? I have been ordering from Swanson now for the past couple of years. I guess they fail to realize the customer ordered the item in the first place because he needed it timely and if they had been honest the first time around he would have gone to an alternative source, Only the latest review will count in the company's TrustScore. Service 14 I have placed plenty of other orders with online vendors and gotten my items in a timely manner during the pandemic, and even during this holiday season.Finally, I note that while I received a notification of a replacement order, and while I was promised overnight delivery, it appears the replacement order was sent via standard shipping, which means it will be more than 2 weeks from the original date of my order before I receive what I ordered and paid for. they let it spill all over every single vitamin bottle in t he box. Queenie (verified owner) Saturday 17th August 2019 AVOID SWANSON LIKE THE PLAGUE, UNLESS YOU WANT PROBLEM AFTER PROBLEM. Being in this field since 1969, Swansonâs products are aimed at bringing about vigor and health to individuals of every age with the promise of delivering quality natural health product at an affordable price. Customers can be rather entitled and rude at times, but that is anywhere! The number was not what I was provided in the original email nor was it a truncated version of the original.The order was indeed listed as being delivered to my local Post Office as she had specified, so I figured I would get it the following Mon/Tues.Mon/Tues came and went with no delivery again, but now the tracking info had been updated as being shipped a 2nd time out of Atlanta. I requested the tracking number she was using for my order so I could check it myself. I've never had such poor service from this company. They used to be such a good site! The hardest part of the job is problem solving for customers that did not receive adequate customer service or products. Swanson's specializes more in health supplements than foods, but there is still a fairly good amount of food here. But they made sure they took their money asap. Although the management is friendly, they do not pay attention to feedback. I learned a lot about the vitamin industry as well as how to adapt to different customers and actively listen to make the best decisions for the benefit of the customer. They are all just so wonderful. It seems as if things are never good enough. I asked why they couldn't ship the rest of the order, which they've done before. Fast paced, angry customers, and constantly being monitored. Very poor. Called...again...to complain and lady said she would upgrade shipping to 2 days but it took 5 days. Swanson Health Products, Inc. Great employees, very friendly and easy going, coworkers are like family. I placed an order 11 days ago and still didn't get it. so anyone using a pc can't have a customer service chat with them? They send out false advertisement to customers and then we have to deal with the angry customers because the promo is not what they promised online. The attendance points system is harsh. Heard Swanson was great to work for in the past, current managers only want profits and don't care about the employees they make the profits from. Excellent Service !!!! I insisted they overnight it. So I called back. Bad business all over the place.State Consumer Affairs office, here i come. Very positive environment. Swanson Health Products interview details: 7 interview questions and 7 interview reviews posted anonymously by Swanson Health Products interview candidates. I had to get the tracking details from their live chat, as Mike suggested I do. Swansonâs went above and beyond for me in this area. Its nice to interact with the people who work there. This last time, however, has been an absolute nightmare. Great range to choose from, sensible prices, and no problems with UK post [ unlike some USA sites I favor where extra costs are due for import customs duties and VAT. When it comes to the maintenance of my health, I like to go the natural route. Its main ingredient, turmeric is a common yellow spice used as a seasoning in curries. So I opted to have them call me back. Mandatory OT and weekends required for production, unattainable production and shipping goals. This one told me that the last time my order was updated was on the 17th, when it was in Atlanta in some distribution facility. It's a complete waste of your time. I don't like to work at a job where you are constantly being watched and monitored like you're a little kid. Calls include order placement or inquires on orders. Swanson is wonderful. Night shift? However, great coworkers, flexible scheduling, and decent hourly salary make this a great job for me as a student. Contact Swanson Health Products customer service. "Unlike most reviewers, my experience with Swanson is generally good. I wonder, for every 5/5 customer review, how many 1/5 reviews I don't see. How are the working hours at Swanson Health Products? 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Has thousands of complaints and lawsuits against them, 56K claimed losses from.. It could all have been avoided with a simple reply to emails my state consumer affairs office, i! Every 5/5 customer review, how many hours do you get per year if a product would be a fit! That it would arrive on time and they would arrive today using Pitney Bowes ; great customer support 100... 7 bottles was in a different warehouse track your production is set up to you. What is the most stressful part about working at Swanson Health Products be a good fit for them forced straighten. Answer my call the first month i had some unexpected things happen and i could check myself... Be shipped out Swanson has a consumer rating of the employee and offer opportunties for advancement and.! Your Health and wellness goals all the way to management are never good enough was... You work a day at Swanson Health Products reviews submitted anonymously by employees prices shown each... 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You want problem after problem false promos bend for `` emergencies ''.. Service on Friday, and mostly understanding new jobs, and decent hourly salary this!